Last revised 24/05/2018.
Information About Us
For the purpose of the General Data Protection Regulations (the GDPR), the data controller is BHK & MJC LTD trading as RAM PRODUCTS of 1 Ealing House, 33 Hanger Lane, London, W5 3HJ.
You can contact us using the following contact details:
Telephone : 020 8991 0729
Email : firstname.lastname@example.org
What is Personal Data
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are Your Right
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability.
- Rights relating to automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.
What Data Do We Collect
Depending upon your use of our website, we may collect some or all of the following personal and non-personal data:
- Email address;
- Telephone number;
- Payment information;
- IP address;
- Web browser type and version;
- Operating system;
- A list of URLs starting with a referring site, your activity on Our Site
How Do We Use Your Personal Data
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:
- Providing and managing your Account;
- Providing and managing your access to our website;
- Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
- Personalising and tailoring our products and services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by newsletter that you have opted-in to (you may unsubscribe or opt-out at any time by updating your preferences via our newsletter or email us at email@example.com
- Analysing your use of our website and gathering feedback to enable us to continually improve our website and your user experience.
Retention of Your Personal Data
Your data is retained for as long as you are a customer of RAM PRODUCTS or until your account is deleted. Certain data will be anonymised and kept for the statutory minimum time for which we are obliged to hold financial records, even after your account has been deleted.
If you have subscribed to our newsletter, your data will be retained for as long as you stay subscribed (you may unsubscribe at any time);
How and Where Do We Store or Transfer Your Personal Data
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- Regular patching and updating servers
- Securely configured firewalls
- Strong passwords policies
Sharing of Personal Data
We may share your personal data with other companies to supply certain products and services. These may include payment processing, delivery, and marketing (newsletter).
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can You Control Your Personal Data
In addition to your rights under the GDPR, when you submit personal data via our website, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Can You Withhold Information?
You may access certain areas of our website without providing any personal data. However, to use all features and functions on our website, you may be required to submit or allow for the collection of certain data.
Accessing Your Personal Data
If you want to know what personal data we hold about you, you can ask us for details and for a copy of it (where any such personal data is held). This is known as a "subject access request".
All subject access requests should be made in writing and sent to the email or postal addresses listed below.
There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required; up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings, but please be aware that our website may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
By using our website, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our website for tracking website usage. These Cookies are not integral to the functioning of our website and your use and experience of our website will not be impaired by refusing consent to them.
Our website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve our website and the products and services offered through it.
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
How to contact us
To contact us about anything to do with your personal data and data protection, including making a subject access request, please use the following details:
Email : firstname.lastname@example.org
Telephone : 020 8991 0729
Post : 1 Ealing House, 33 Hanger Lane, London, W5 3HJ